With the threat of Covid-19 still very much present, there is a reluctance in shoppers to return to the traditional highstreet. 

Shoppers have concerns when returning to shops and their expectations from the use of masks, social distancing and communication from brands and shop owners need to be addressed.

Our Digital in 2020 (July Update) report found that 45% of internet users have said that they have looked to digital to help them with their shopping, avoiding going to shops in an effort to remain socially distant. 

Join our webinar to hear from marketing experts as they share best practices on using social listening tools to understand customer pain points and rapidly changing behaviours, navigate crisis communication and inform your paid strategy.